The dreaded conversation. You haven't talked to this person in a while, but you need something from him or her. Naturally you've been putting it off but now it's time to deal. Make this a dignified situation for all. Don't patronize by overdoing the niceties. Just get down to business: 'it's great to hear your voice. I'd love to catch up, but first i have to tell you why i'm calling. ' done. If they hang up, you have your answer.