You could be right in the middle of an interesting story in the morning paper when a totally unexpected and out-of-the-blue verbal spat practically knocks you off the couch. Responding with anger and irritation is a sure way to escalate the conflict. If you listen, though, you will soon discover what you initially perceived as an attack is simply this person's way of opening a dialogue about a situation that has very little to do with you. You'd rather read the paper, but compassion will carry the day.