You have it all mixed up as far as communication's concerned. If you have something good to say, put it on paper; if you have something bad to say, tell it to his or her face. Talking behind people's backs is totally verboten where you're concerned: just don't do it. You'll come off looking untrustworthy and caddy; not a good place for you personally or professionally. But, if someone goes above and beyond the call of duty, write a letter to management. That's just the classy thing to do (and it's great for you karma).
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